How do I order?
Can I order / shop on-line?
Of
course! Shopping on-line is a breeze using our secure shopping
cart & check out system.
Simply add items to your virtual shopping cart & view its
contents at any time to change quantities or remove items.
The whole payment & 'check out' experience is made easy with the
integration of the well known & trusted PayPal checkout system.
How do I order?
How soon is delivery?
Please
allow up to 7 - 10 days for delivery of your order (in many
cases your item/s will be received much sooner than this). If
for any reason we find that delivery within this time frame may
not be possible, we will contact you as soon as possible.
Please note that all Ride on Racers, 4 x 4 Pedal Cars, Wagons,
Bilingual Dolls & Custom Made Tees will be posted separately to
you (if you placed an order for one of these items along with
other various products from our site).
How do I order?
How much is postage?
Order
as many items as you like & you will pay only $9.95
postage Australia wide!
For orders less than $30.00, postage is a mere $5.95!
An offer too good to refuse - why not round up some orders from
your friends to get even more value for your dollar. With
petrol prices nowadays, it's cheaper & easier to shop from the
comfort of your home or office & have your goodies delivered
directly to you!
Please contact us to request a quote for postage outside of
Australia.
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How do I order?
What payment methods do you accept?
SHOPPING ON-LINE
When you shop on-line, we can accept payments from credit cards,
debit cards & bank accounts via the universally trusted PayPal
system. You don't even need to have a PayPal account.
GET-TOGETHER
We
accept several methods of payment which are noted below.
These are also noted at the base of our order form.
(1) When placing an order at a 'get-together' you may make a
cash payment on the day.
(2) Deliver your payment to the 'get-together' host prior
to delivery.
(3) You can request that we email you an invoice so that you can
make your payment securely on-line via PayPal. You do not
need to be an existing PayPal customer or even sign up to PayPal
to make your payment this way. It's quick & it's easy!
(4) We can simply email you our banking details so that you may
make your payment via direct deposit.
For all
custom made items shown on our website (such as tees & canvas artworks),
please note that payment is required prior to the printing process &
delivery.
Returns cannot be accepted on personalised items - so please order
carefully,
ensuring that all spelling of names etc is true & correct.
How do I order?
Will my information be safe?
Feel
at ease shopping on our verified & secure site. Our web
site is secured with a 'Web Server Certificate'. Transactions on
the site are protected with up to 256-bit Secure Sockets Layer (SSL)
encryption technology. Domain control has also been
verified.
Your information provided to us via the Internet can be trusted
to arrive privately and unaltered, to our server only.
griffinandrose.com.au is a secure site and all credit cards are
processed by a secure encryption bank payment gateway.
Once you place an order via our on-line store, you will receive
a confirmation email / receipt detailing your order and delivery
address information.
Credit card transactions will appear on your bill as "PAYPAL *GRIFFINROSE".
Any personal details which we receive from you as a result of an
inquiry or order will be kept totally secure. We do not keep
credit card details and we will never share your details with
anyone.
Do you have a refund
policy?
Do you have a refund policy?
If you believe a product is faulty or damaged through no fault
of your own, please contact us.
If you return the item in it's original packaging within 14 days
of delivery, we will send the product to the manufacturer
to replace or repair. If this isn't possible, we will
happily offer
you a refund or an exchange.
All returned goods are at your risk in transit and losses often
are not covered unless you make special arrangements with your
carrier. 'griffin & rose' recommends that you consider
registering and insuring your goods before consignment, for
return to us. Unfortunately, we cannot accept any responsibility
for goods that are lost in transit and not received by 'griffin
& rose'.
We do not refund where errors occur from a typing error you may
have made over the internet or mail order for personalised
products, or for change of mind. Delivery costs are
non-refundable.
Please ensure the following:
You contact 'griffin & rose' prior to returning the product to
advise details
Goods are returned in original condition with their original
packaging
Goods are not damaged in transit
Please Note: If upon examination, the item is found not to be
defective 'griffin & rose' will return the item with
delivery being at your cost.
Address for Returns:
'Griffin & Rose', 3 McAdam Court, Lara, Victoria 3212 Australia
For all
custom made items shown on our website (such as tees & canvas artworks),
please note that payment is required prior to the printing process &
delivery for all off-line orders. Returns cannot be accepted on personalised items - so please order
carefully,
ensuring that all spelling of names etc is true & correct.
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Items out of Stock
What if an item is 'out of stock' or has only
'limited stock' available?
If any of our products become 'out of stock', it will be removed from the site or noted on the
product description as soon as we are aware. If in the event of an item
becoming unavailable without our prior knowledge the customer
will be advised immediately once 'griffin & rose' becomes aware
of it. A new delivery time will be advised and the customer
will be given the opportunity to cancel or reorder.
If we only have limited numbers of a product in stock, we will
mark it as 'limited stock only'. If by any
chance you have ordered a 'limited stock' product & we find that
we have sold out of that item, we will refund your money for
that item straight away. If you would like to check
availability, please contact us & we will be happy to assist.
Items out of Stock
I have a query regarding 'fundraising'?
Please visit our
'fundraising' page & view
the fundraising FAQ's. If you still need assistance please
don't hesitate to contact us.
How do I order?
What is a get-together?
Love
getting together with your friends?
Why not host a
'griffin & rose get-together'
as we are
also a party-plan based business. You set the date, we provide you with a host pack which includes
gorgeous invitations for all of your friends. You provide the venue & a 'griffin & rose' representative will
attend along with samples of our range so that you & your
friends can view the products before you buy.
'Contact Us'
now to book your very own get-together with friends or to simply
obtain more information.
To host a 'get-together', it is ideal if you are situated near
Geelong, Lara, Bacchus Marsh, Melton or surrounding areas of
Victoria.
If you are interstate or outside of this area - do not worry as
you can still order via our
'on-line party' procedure.
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What
are the benefits of hosting a 'Get Together'?
What are the benefits of hosting a 'Get Together'?
If you
decide to host a
'griffin & rose get-together',
not only will it make a great excuse for a catch-up with friends
& family while you shop, it can also be very rewarding for you!
At ‘Griffin & Rose’ we make it so easy for you to reap reward
dollars!
Hosts will receive 10% of the total sales made from a
‘get-together’ (including any outside orders collected), to
spend on products in our range (excluding custom made tee‘s &
canvases) - it couldn’t be easier.
Plus you will receive an additional $10 towards the above amount
for each ‘get-together’ booking made on the day, $25 for 2
bookings, then $10 for each additional booking after this. You
will be surprised at how quickly it all adds up!
What is an 'On-line Party'?
What is an 'On-line Party'?
You
can still host a 'get-together' & reap the same benefits
offered, without actually hosting a party in your home!
The only difference is that we ask for a $250 total minimum
order.
To host an 'On-line Party', simply contact us & we will send you
out a catalogue & order forms via the post or email (your
preference), to pass around to your friends. The
order forms are also available
to download from our website. You then simply collect the
orders & after approximately 2 weeks, return them to us.
We will process your bulk order & deliver directly to you.
It couldn't be easier!
For all
'on-line party' purchases there is
a postage & handling fee of 7.5% of the amount purchased for
each individual order. For example if you have a friend
who orders $100 worth of goods, they will need to pay $7.50
towards postage & handling.
The total combined order will be delivered only to the 'on-line
party' host - who will then be responsible for delivering each
individual order to friends & family.
'Contact Us'
now to book your 'On-line Party' or to simply obtain more
information.
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How can I obtain a Griffin & Rose 'Get-Together Host Pack'?
How can I obtain a Griffin & Rose 'Get-Together Host Pack'?
Simply
'Contact Us'
& we will send you a pack in the post straight away.
Your host pack will contain:
1 x host booking magnet
1 x catalogue - featuring our most popular products
10 x postcard invitations for your friends & family
Customer order forms (in case you would like to collect any
orders prior to the day!)
* If you think you will require more order forms & postcard
invitations - just let us know!
Can I hold a 'Get Together' if I live outside of Victoria,
Australia?
Can I
hold a 'Get Together' if I live outside of Victoria, Australia?
Certainly - If you live in Australia but outside of Victoria -
you can be the host of a unique
'On-line Party'!
Click here for more information.
How
much do you charge for postage & handling?
How much is postage & handling for a 'get-together' or
'on-line party'?
For
all 'get-together' purchases made, your ‘Griffin & Rose’
demonstrator will deliver your total combined order to you
totally free of charge. You are then responsible for delivering
the individual orders to your friends & family and watch the
smiles light up!
For all
'on-line party' purchases there
is a postage & handling fee of 7.5% of the total amount
purchased for each individual order. For example if you
have a friend who orders $100 worth of goods, they will need to
pay $7.50 towards postage & handling. The total combined
order will be delivered only to the 'on-line party' host - who
will then be responsible for delivering each individual order to
friends & family.
What is the 'griffin & rose' story?
Who is 'griffin & rose' ?
'griffin & rose' was established by two good friends who each
happen to also be mothers of 3!
With children of their own, they have both come to appreciate
good quality toys & products which 'don't break in two minutes'
& can even be passed down to baby brothers, sisters, nephews,
nieces & friends for a second (or even third) life!
Like most mothers of toddlers & school aged children - they
found their children were constantly invited to friends birthday
parties which resulted in these two mothers constantly on the
look-out for unique & quality gifts that would not only stand up
to 'play' durability, but would not easily be found (or
doubled-up come party day) at the local retail store or toy
shop.
Also like many women - these two mothers share a passion for
shopping, so they put their heads together & developed the
concept which is now 'griffin & rose'! After a great deal
of research & attending trade fairs, a gorgeous selection of
quality products for babies & children were found which 'griffin
& rose' are now proud to present to you. We hope that you
enjoy our range as much as we do!
Always on the look-out for new & exciting products, please be
sure to visit us again soon as our range will be constantly
updated. Please 'Contact Us'
if you would like any further information.
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